To get help using an invitation file

With this option, Windows Remote Assistance creates an invitation file and password that you can send to your helper via email or chat. They use file to connect to your PC

  1. Swipe in from the right edge of the screen, tapping Search (or if you’re using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search). Change the drop-down option to Settings, enter remote assistance in the search box, and then tap or click Invite someone to connect to your PC and help you, or offer to help someone else.

  2. Tap or click Invite someone you trust to help you.

  3. Tap or click Invite someone to help you to see the options for using an invitation file.

  4. Do one of the following:

    • If you’re using an email app on your PC, tap or click Use email to send an invitation.

    • To save the invitation and send it yourself, tap or click Save this invitation as a file to us.

  5. Follow the instructions.